At Climb.co.nz, we’re all about adventure, community, and pushing limits—always with your privacy in mind. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have regarding your personal information.
1. What We Collect
We only gather what’s needed to give you a smooth, secure, and tailored experience:
- Contact Info & Enquiries: Your name, email, and phone number when you reach out or sign up for newsletters or climbing updates.
- Website Activity Data: Technical details like your IP address, browser type, device, and page views.
- Bookings & Booking-Related Details: Info you provide when reserving climbs, signing up for courses, or submitting inquiries.
- Preferences & Communication Choices: Any options you select for receiving updates, offers, or event information.
2. How We Use Your Data
Your information helps us deliver and improve:
- Responding to your questions and handling bookings or course registrations.
- Sharing news on upcoming climbs, training sessions, and events (you can unsubscribe any time).
- Enhancing the website, making it faster and more relevant to your interests.
- Fulfilling our legal and safety obligations as an outdoor activity provider.
3. How We Keep It Safe
We take your security seriously and take steps such as:
- Encrypting sensitive data you share to keep it secure during transmission.
- Restricting data access to trusted staff trained in privacy protections.
- Storing your information securely and keeping it only as long as needed.
4. When We Share Your Information
Rest assured—we don’t sell or rent your info. We may only share it in limited, transparent circumstances:
- Service Partners: Trusted outfits that support bookings, site operations, or email delivery.
- Legal Requirements: If requested by law or for safety-related reasons in emergencies.
5. Cookies & Tracking Tools
We use cookies and similar tech to make your experience smoother:
- They help us remember your preferences, improve navigation, and analyze how you use our site.
- You can adjust or disable cookies through your browser—but know that some site features might not work properly without them.
6. Your Rights
You’re in control. You have the right to:
- Access what data we hold about you.
- Ask for corrections to anything that’s outdated or incorrect.
- Request deletion of your personal info (unless we must legally hold onto it).
Just reach out to us using the contact info below to make it happen.
7. Updates to This Privacy Policy
We may revise this policy over time. Whenever that happens, the newest version will be posted here—so feel free to check back from time to time.
8. Contact Us
If you have questions, concerns, or need support regarding your data, we’re here to help:
Email: [email protected]
Address: 5 Kowhai Drive, Rotorua 3015, New Zealand